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Support
Customer Support

At Trimble Transport & Logistics India, we focus on lifetime relationships with our customers, providing you with a strong partnership and dedicated support. Our customers tell us we are the best in the industry.

World-class customer support isn't just a mission statement at Trimble. It's a philosophy that permeates our entire customer support operation. Our certified staff is available to you 24/7. A certified technical support representative will help you get the most from your on-board GPS device or allied equipment, and proactively contact you to help identify and resolve potential problems before they occur. In 2012, Trimble Transport & Logistics India have launched toll free services and Web-based Service Request option within ‘trako’ FMS. A Technical Service Representative will respond within one business day. For more information, please talk to one of our customer support representatives at 1800 123 8762 or click on “Support” in your web account.


Certified Installation

Trimble Transport & Logistics customer support service offers scheduling services to dispatch a installation specialist to installs, service the on board GPS device and allied equipment at your location and certify the installation with quality check and validation at back end.


Expert User Training

Our success is only as good as your success, so we offer a web based online system training program to ensure you use our on board GPS device and Internet application system to its maximum effectiveness. A modular format addresses each business function. Our on demand on-site trainers will work one-on-one with your team to provide structured instruction and testing.


Coordinated Implementation

Trimble Transport & Logistics India has created a documented implementation plan that captures best practices from our experience of implementing solution for esteemed customers. The plan leads you through all the phases of implementation, from project planning to installation, user training, back end system integration, master management and initial operational hand holding for long-term success.


Integration Support

A Trimble Transport & Logistics project manager is available for technical guidance to support you on integration of our solution with your ERP/TMS/CRM system and provide standard API documents, know-how and project management.

 
Customer Quote
"With advance range of vehicles in our fleet, GPS system help us to monitor their movement to improve utilization & enhance per vehicle productivity"

- Deepak Baid
  Director
  Siddhi Vinayak Logistics Limited
 
Product Information
TM 3000™ Asset Tracking Device

TAP 66 TM

Asset Tracking Device

TM3000:
TM3000 is one of our other flagship product available in the Trimble stable.

»Know More
 
 
Call Us Now
1 800 123 8762
Monday - Saturday: 8:00 AM to 9:00 PM (IST)
 
trako_care@trimble.com
Amar Calibre, CTS No.911, BMCC Road, Off F.C. Road,
Deccan Gymkhana, Bhamburda, Shivaji Nagar,Pune-411004.
Maharashtra | India
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